are you guys even working on this platform? I can see that a lot of requests and emails are not answered by your team. Will you give any after sales support?
Is there even support for the new MacOS? The app keeps crashing whenever I try to export the video in MacOS 15.1. I bought the app based on recommendation of Reddit recently and wish I got a refund given such an important export feature is useless.
FocuSee Product Team
Team•
Nov 6, 2024
Steven L: Hi, Steven, I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. could you please send us the log files by this cantact link： https://gemoo.com/support/contact-us.htm , sothat we can analyze and resolve the issue as quickly as possible?
Martin Elias
•
Nov 3, 2024
Is this app dead? Be honest, please.
FocuSee Product Team
Team•
Nov 6, 2024
Martin Elias: Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
FocuSee Product Team
Team•
Oct 30, 2024
Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
Mark
•
Oct 30, 2024
iMobie Product Team Planning stages sounds like you still need to start with it, despite not having released any proper updates for months?
FocuSee Product Team
Team•
Oct 31, 2024
Mark:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
Ty Xanders
•
Oct 29, 2024
Usually collecting user feedback and feature requests isn't guaranteed, expecting 1:1 response and implementation is grossly overestimating a process, it just helps the decision making process. Therefore there may not always be a direct response.
That being said based on the company goals, many things may be out of scope or something they're deciding on internally and just haven't reflected this to a public facing roadmap.
These updates are largely manually input and I'm sure you understand that time to update is still time that may need lower priority.
Finally, the tools and functions appear to be feature complete, other than some user reported environment bugs.
So everything else is extra at this point, this may open a new growth and stability strategy for the company, a step they may want to organise not want to take.
Gabriel “Mcfly”
•
Oct 29, 2024
I think they have abandoned the program.
FocuSee Product Team
Team•
Oct 31, 2024
Gabriel “Mcfly”:
Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
kwsim@stellargrafx.com
•
Oct 29, 2024
The items in the current 'In Progress" bucket have been there for over 3 months. There are only 2 featured requests that have been moved to the "Planned" bucket and they have been there for the past 5 months. No new featured requests have been added since then.
That being said, I think Kunaal has a valid question and I would be asking the same question after reviewing your roadmap.
FocuSee Product Team
Team•
Oct 31, 2024
Ken Sim:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
kwsim@stellargrafx.com
•
Oct 31, 2024
iMobie Product Team:
Recent? How recent are we talking? These roadmap buckets has not been update in 3 - 5 months.
I feel this canned response should have been reviewed before using it.
FocuSee Product Team
Team•
Oct 31, 2024
Ken Sim
Hi dear FocuSee users,
our team has indeed undergone some changes in recent months, but we have not given up on FocuSee.
Stay tuned!
Dora From FocuSee Team
sales@websi.com
•
Oct 29, 2024
You’ll get after sales support but you can assume that updates and requests are never happening in your lifetime which is a massive shame.
FocuSee Product Team
Team•
Oct 31, 2024
Adam:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
sales@websi.com
•
Oct 31, 2024
iMobie Product Team I think your community would really love to hear this on a mass email along with a roadmap update before they turn to other solutions and don’t recommend you to others.
I sent 3 purchases your way after I purchased… but we all wonder whether the product is dead or not and as we expand our videos and need new features we have to question whether this is the right platform to keep promoting for free to others
FocuSee Product Team
Team•
Nov 1, 2024
Adam
Dear FocuSee User,
Thank you for your concern. Our team faced some challenges over the past few months, but we’re now through the difficult period. We’re committed to bringing you an improved platform you can confidently share in the future.
Log in to comment and vote
Comments19
Nov 13, 2024
stevey6404@hotmail.com
Nov 4, 2024
Is there even support for the new MacOS? The app keeps crashing whenever I try to export the video in MacOS 15.1. I bought the app based on recommendation of Reddit recently and wish I got a refund given such an important export feature is useless.
FocuSee Product Team
Nov 6, 2024
Steven L: Hi, Steven, I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. could you please send us the log files by this cantact link： https://gemoo.com/support/contact-us.htm , sothat we can analyze and resolve the issue as quickly as possible?
Martin Elias
Nov 3, 2024
Is this app dead? Be honest, please.
FocuSee Product Team
Nov 6, 2024
Martin Elias: Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
FocuSee Product Team
Oct 30, 2024
Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
Mark
Oct 30, 2024
iMobie Product Team Planning stages sounds like you still need to start with it, despite not having released any proper updates for months?
FocuSee Product Team
Oct 31, 2024
Mark:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
Ty Xanders
Oct 29, 2024
Usually collecting user feedback and feature requests isn't guaranteed, expecting 1:1 response and implementation is grossly overestimating a process, it just helps the decision making process. Therefore there may not always be a direct response.
That being said based on the company goals, many things may be out of scope or something they're deciding on internally and just haven't reflected this to a public facing roadmap.
These updates are largely manually input and I'm sure you understand that time to update is still time that may need lower priority.
Finally, the tools and functions appear to be feature complete, other than some user reported environment bugs.
So everything else is extra at this point, this may open a new growth and stability strategy for the company, a step they may want to organise not want to take.
Gabriel “Mcfly”
Oct 29, 2024
I think they have abandoned the program.
FocuSee Product Team
Oct 31, 2024
Gabriel “Mcfly”:
Hi dear FocuSee users,
we are sorry to late reply, our team has indeed undergone some changes in recent months, but we have not given up on FocuSee. We are committed to continuing the operation and development of FocuSee, and we will do our utmost to improve it and meet your needs. The next iteration of FocuSee is currently in the planning stages and will be introduced to you all very soon.
Stay tuned!
Dora From FocuSee Team
kwsim@stellargrafx.com
Oct 29, 2024
The items in the current 'In Progress" bucket have been there for over 3 months. There are only 2 featured requests that have been moved to the "Planned" bucket and they have been there for the past 5 months. No new featured requests have been added since then.
That being said, I think Kunaal has a valid question and I would be asking the same question after reviewing your roadmap.
FocuSee Product Team
Oct 31, 2024
Ken Sim:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
kwsim@stellargrafx.com
Oct 31, 2024
iMobie Product Team:
Recent? How recent are we talking? These roadmap buckets has not been update in 3 - 5 months.
I feel this canned response should have been reviewed before using it.
FocuSee Product Team
Oct 31, 2024
Ken Sim
Hi dear FocuSee users,
our team has indeed undergone some changes in recent months, but we have not given up on FocuSee.
Stay tuned!
Dora From FocuSee Team
sales@websi.com
Oct 29, 2024
You’ll get after sales support but you can assume that updates and requests are never happening in your lifetime which is a massive shame.
FocuSee Product Team
Oct 31, 2024
Adam:
Dear FocuSee User,
Thank you for reaching out. Due to recent team adjustments, updates have been delayed. However, we’re excited to let you know that a new version will be available next month! Please stay tuned—we appreciate your patience and enthusiasm.
Best regards
Dora From FocuSee Team
sales@websi.com
Oct 31, 2024
iMobie Product Team I think your community would really love to hear this on a mass email along with a roadmap update before they turn to other solutions and don’t recommend you to others.
I sent 3 purchases your way after I purchased… but we all wonder whether the product is dead or not and as we expand our videos and need new features we have to question whether this is the right platform to keep promoting for free to others
FocuSee Product Team
Nov 1, 2024
Adam
Dear FocuSee User,
Thank you for your concern. Our team faced some challenges over the past few months, but we’re now through the difficult period. We’re committed to bringing you an improved platform you can confidently share in the future.
Best regards
Dora From FocuSee Team