Audio/Video Desync on Long Recordings (v2.3.3)
I am running the up-to-date version of Focusee (v2.3.3) on macOS Tahoe Version 26.5.1 and am experiencing a highly frustrating issue since I got new update from FocuSee where the video track runs noticeably faster than the audio during full-session recordings. By the end of a session, the video and audio are completely out of sync, making the final export entirely unusable because the visual actions on screen happen significantly ahead of what is being heard. I have already tried completely uninstalling and reinstalling the software, but the issue persists. Please investigate this , as it makes it impossible to rely on the software for recording sessions.
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Comments5
Steven L
Jun 25
Agree here, running v2.3.4 and my video is 20 mins long. All the audio/video was desynced at the end.
can provide project file if a link is provided to send.
We need a way to downgrade/download old versions please!
FocuSee Product Team
Jun 15
We are sorry that you have encountered this issue. Please submit the log file via the in-app feedback feature and indicate the recording duration. We will quickly verify and resolve the problem for you. It would be even better if you could provide the project file.
Steven L
Jul 30
Has this been fixed? I downgraded to v1.6 in the meantime. Happy to send a log file if someone looks at it. This issue happens when you record a long form video and use the trim feature inside. At the start of the video, audio/video is synced but by the end of the video, it is out of sync. @FocuSee Product Team
Steven L
Aug 3
Still no fix in v2.4. Filmed a video on 31st July, made edits inside FocuSee but by the end of the video the audio is out of sync.
FocuSee Product Team
Aug 4
Thank you for the follow-up and for offering to provide the project file. We have tested and verified this repeatedly on our side, but so far we have not been able to reproduce the issue you described.
To help us locate the cause faster, please upload your project file to Google Drive, make sure the sharing permission allows access via link, and send the share link to our technical support team at cs@imobie.com. Once we receive the project file, our team will check it as soon as possible and get back to you with feedback.