Yes, I'm having the same issue, this is not good, you need to fix this issue.
Vicky
•
Oct 8, 2024
Hi, we are very sorry for the inconvenience. I have reported this issue to our customer service and technical teams. Our customer service team can contact you via email to understand the specifics and help you resolve the issue, would that be alright?
Cal
•
Feb 21, 2024
did you get an answer on this, Angie?
Angie Mansfield
•
Feb 21, 2024
Cal, thank you, yes! Jasmin sent me a special download of just the app without the installation files, so it seems to be working just fine. Thank you for following up.
Cal
•
Feb 21, 2024
Angie Mansfield I'm a bit concerned about why the files are there if not needed, and why they are flagging as malware? Any response on that?
Angie Mansfield
•
Feb 18, 2024
I also emailed about this, but am not sure the best place to notify. These are a few of the 68 files registering as PUP malware files.
Cal
•
Feb 21, 2024
Angie Mansfield did you get an answer on this, Angie?
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Comments7
NAG OC
Nov 17, 2024
Yes, I'm having the same issue, this is not good, you need to fix this issue.
Vicky
Oct 8, 2024
Hi, we are very sorry for the inconvenience. I have reported this issue to our customer service and technical teams. Our customer service team can contact you via email to understand the specifics and help you resolve the issue, would that be alright?
Cal
Feb 21, 2024
did you get an answer on this, Angie?
Angie Mansfield
Feb 21, 2024
Cal, thank you, yes! Jasmin sent me a special download of just the app without the installation files, so it seems to be working just fine. Thank you for following up.
Cal
Feb 21, 2024
Angie Mansfield I'm a bit concerned about why the files are there if not needed, and why they are flagging as malware? Any response on that?
Angie Mansfield
Feb 18, 2024
I also emailed about this, but am not sure the best place to notify. These are a few of the 68 files registering as PUP malware files.
Cal
Feb 21, 2024
Angie Mansfield did you get an answer on this, Angie?