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Can't sign in with Google (forever loading)

Hi, I have purchased a license but I can’t sign in again, please help

Status: Completed4 comments

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Comments4

  • FocuSee Product Team

    Team•

    Jun 25, 2025

    We sincerely apologize for the inconvenience caused. We've received your feedback regarding the issue of being unable to log in using your Google account. Our customer support team will contact you shortly to help troubleshoot and resolve the issue.
    If you prefer, you can also reach out to us directly at cs@imobie.com.
    Thank you again for your support and understanding!

    • Terry Djony

      •

      Jun 25, 2025

      I have reached out and no response at all!

      • FocuSee Product Team

        Team•

        Jun 27, 2025

        Hello! According to our customer support team, your issue was successfully resolved and the activation was completed on the same day.
        If you have any further questions or need assistance, feel free to reach out to us—we’re always here to help!

        • Dominika Małowska

          •

          Feb 26

          Hello,

          i think that this problem came back. I have exactly the same problem now.