Does not save the project if the recording is longer than 10 minutes
If you record for more than 10 minutes, then when you stop recording, everything closes, then the project simply disappears. If you look in the files, it's as if some files are not saved there. It was a shame to lose a few well-written lessons. There were no such problems before, but now there are. I noticed that they occur precisely if the recording takes more than 10 minutes.
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Comments4
FocuSee Product Team
May 20, 2025
We are very sorry that you encountered this issue. Could you please describe the problem you faced in detail and send your project logs (open “Settings” → click “Send Back”)， Our customer service team will contact you as soon as possible to resolve the issue.
Александр Антонов
May 22, 2025
After the last update, the problem seems to have gone away.
Александр Антонов
May 19, 2025
I noticed that if you add video_edit_configer from another project.focusseewin, then this entry will open as a whole, but all settings and magnification points will be taken from another project. It would be nice if it were possible to at least recreate the magnification moments on some button. As I understand it, if the video is more than 10 minutes long, the file is video_edit_configer.focusseewin just doesn't get created for me.
FocuSee Product Team
May 26, 2025
Thank you for your feedback! To ensure FocuSee works properly, we recommend not modifying the configuration files directly. If you’d like to reset your project to its original state, you can simply delete the config file.
As for changing the starting point of the zoom effect, you can adjust it by dragging the Zoom track directly on the timeline — it’s more intuitive and safer.
If you have any further questions, feel free to reach out to us!