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Focusee video not rendering.

Bug TrackerPerformance issues

Recently I updated focusee with latest update and it is not retendering, the problem is it is using 100% RAM (32 GB) and 100% Disk SSD but not consuming GOU , because it is software encoded, I request you to kindly add option of using hardware encoding, due to this update , I am not able to render the video, request you to please downgrade to previous version or add option of GPU encoding

Posted by mushai ·
Status: Closed4 comments

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Comments4

  • FocuSee Product Team

    Team•

    Jul 22, 2025

    Thank you for your feedback!

    Regarding the issue you mentioned — FocuSee not rendering properly and not utilizing GPU resources after updating to the latest version — to help us diagnose and resolve this as quickly as possible, could you please provide:

    1. The version number of the FocuSee you’re currently using;

    2. Your computer specifications (such as operating system and GPU model);

    3. If possible, please submit your log file via Settings → Feedback in the app. This will help our technical team identify the issue more efficiently.

    We appreciate your patience and support, and we’ll do our best to assist you promptly!

    • mushai

      •

      Jul 22, 2025

      1. version: 1.5.4 20250715

      2. Computer specification:
        OS -Windows 11
        CPU - AMD Ryzen 5600GT
        SSD - 500 GB
        RAM - 32 GB
        GPU - RTX 3050 6GB.

      3. Done

        Request you to please resolve this issue ASAP

    • mushai

      •

      Jul 22, 2025

      Any Update?

      • FocuSee Product Team

        Team•

        Jul 23, 2025

        Thank you for your feedback!

        We have received your submitted log file, and our technical team is actively investigating the issue. Our customer service team (cs@imobie.com) will get back to you as soon as there are any updates.

        We appreciate your patience and understanding!