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I changed computers and I can't deactivate the old computer to activate my new machine

Feature Request

I changed computers and I can't deactivate the old computer to activate my new machine, and they are forcing me to sign in again, what should I do?

Posted by TODOS PELO FUTEBOL ·
Status: Completed1 comment

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Comments1

  • FocuSee Product Team

    Team•

    Aug 1, 2025

    Hello, thank you for your feedback! Regarding your request to activate FocuSee on a new device after replacing your computer — since the paid license is currently bound to the device, we do not support self-service unbinding at this time. Please feel free to contact our customer support team at cs@imobie.com, and we will assist you with the process. Thank you for your understanding and support!