I have the same or very similar problem. I have reported it to support, Kaylee. FeedBack-FS-MAC(15.1.1)-(1.2.0.0).
macOS.
Vicky
•
Dec 7, 2024
Hi, Timea, we are sorry for the inconvenience caused. I have already reported your issue to our development team. In order to better analyze and pinpoint the problem, could you please send the log file to our customer service team at cs@imobie.com? And here is the guide about how to send log file: https://focusee.imobie.com/faq/feedback-and-logfile.htm
Once we receive your log file and get an update, we will inform you as soon as possible.
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Comments2
hjorte@gmail.com
Dec 14, 2024
I have the same or very similar problem. I have reported it to support, Kaylee. FeedBack-FS-MAC(15.1.1)-(1.2.0.0).
macOS.
Vicky
Dec 7, 2024
Hi, Timea, we are sorry for the inconvenience caused. I have already reported your issue to our development team. In order to better analyze and pinpoint the problem, could you please send the log file to our customer service team at cs@imobie.com? And here is the guide about how to send log file: https://focusee.imobie.com/faq/feedback-and-logfile.htm
Once we receive your log file and get an update, we will inform you as soon as possible.
Vicky from Focuses Product Team