I would like a refund or a prompt resolution.
I would like a refund or a prompt resolution.
The same issue keeps occurring. I'm using a MacBook Pro with the M2 chip.
After recording for 30 minutes and stopping, only 20 minutes are saved — 10 minutes are missing.
The mouse moves on its own without my input.
This issue has been happening continuously.
Even after the latest update, the problem remains the same.
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Comments3
boxradiostar@gmail.com
May 4, 2025
When I pause and then resume recording, the mouse pointer position consistently becomes inaccurate.
I have recorded a video demonstrating the issue and sent it via email. Please check it at your earliest convenience.
FocuSee Product Team
May 4, 2025
Hi, TooBillion, we sincerely apologize for the inconvenience caused. I've already reported your issues to our development and customer service teams, and they will address them as soon as possible.
Additionally, you mentioned that you recorded a video demonstrating the issue and sent it via email. Could you confirm if the email was sent to cs@imobie.com, if it is not the email adress, would you please tell us what the email is. I will ensure that our team checks it and processes your request promptly.
Once again, we deeply regret the trouble this has caused you and appreciate your patience while we work on resolving this.
boxradiostar@gmail.com
May 4, 2025
I already sent the video to cs@imobie.com.