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Issue with Modern Recording Engine - Incomplete Video Export

Bug TrackerPerformance issuesRecord

I am writing to report an issue I am experiencing with the app while using the modern recording engine. When I record a video, the recording process seems to work fine. However, after finishing the recording and opening the app to export the video, the video is incomplete. For example, if I record a 5-minute video, only 2 or 3 minutes are shown. This issue appears to occur only when using the modern recording engine.

Could you please assist me in resolving this problem? I would appreciate any guidance on potential fixes or workarounds, or if this is a known issue, any updates on when a fix might be available. Please let me know if you need additional details about my system or the steps I’m taking to reproduce the issue.

Thank you for your support.

Posted by teziapp@gmail.com ·
Status: Completed1 comment

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Comments1

  • FocuSee Product Team

    Team•

    Jun 20, 2025

    Thank you for your feedback. This is very likely caused by recording a static screen. Due to underlying issues with the Apple system, static screens will not be recorded. Solutions:

    1. Try using the traditional recording engine (it might record the toolbar).

    2. Please tell us about your recording operations and whether you are recording a static screen. This will help us find a solution as soon as possible.