!Show Stopper! - No Audio on Playback
Version: 1.3.0 20250221 on macOS
The audio is muted after the video was recorded, while playing it back in the timeline, even though I can see the waveform.
The Mute switch is not activated, and the volume is set to 100% on the timeline.
However, the audio is audible after the video has been exported. So this is a bug within the main video editing interface.
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Comments3
FocuSee Product Team
Mar 14, 2025
Dear FocuSee User,
I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. could you please send us the log files by this cantact link：https://my.imobie.com/support/create_ticket.php , sothat we can analyze and resolve the issue as quickly as possible?
Best regards,
From Focusee Product Team
a.galand@gmail.com
Mar 14, 2025
Hi Tian,
Sure thing, but please tell me where the log files are located on MacOs.
Thanks!
FocuSee Product Team
Mar 14, 2025
Dear FocuSee User,
Thank you very much for your understanding and cooperation! You can submit the issue directly within the software by following the steps shown in the image. The system will automatically include the log file. Once submitted, our developers will assist in troubleshooting the issue. If you have any other questions, feel free to reach out to us!
Best regards,
From Focusee Product Team