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Since the update, whenever I record and edit, the last 10–20% of the total recording disappears.

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Since the update, whenever I record and edit, the last 10–20% of the total recording disappears.

Posted by boxradiostar@gmail.com ·
Status: Completed3 comments

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Comments3

  • aji.anaz@gmail.com

    •

    May 13, 2025

    Yes me too.

    after update,
    for record time 37 min.
    but in editor only 5 min.

    • FocuSee Product Team

      Team•

      May 14, 2025

      Dear FocuSee User,

      We have received this issue and will optimize it in an upcoming feature update. Thank you for your feedback and support! If you have any more suggestions, feel free to reach out to us anytime.

      Best regards,

      From Focusee Product Team

  • FocuSee Product Team

    Team•

    Apr 17, 2025

    Dear FocuSee User,

    I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. could you please send us the log files by this cantact link：https://my.imobie.com/support/create_ticket.php , sothat we can analyze and resolve the issue as quickly as possible?

    Best regards,

    From Focusee Product Team