I still have the problem that on my Windows computer (i5, 16GB) audio and video are not in sync and there are stutters in the video. Are you still working on this or is the Windows version simply not your focus?
I have a fairly powerful Windows 11 machine. I was having the same issue but no longer do by simply opening the Task Manager and ending several running processes that are taking up memory. I do that before every Focusee recording and now it works flawless with every recording. One item especially is if I have too many Chrome browser tabs. Close all of them first and only open the ones you need for your recording.
Vicky
•
Oct 8, 2024
Hi, Carsten, I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. Our customer service team will contact you via email shortly, could you please send us the log files sothat we can analyze and resolve the issue as quickly as possible?
Carsten
•
Oct 11, 2024
VickyI tried to close some processes like Tom suggested (thanks Tom!), but with no success. Service team did not contact me yet.
Vicky
•
Oct 12, 2024
CarstenHi, Carsten. It's possible that the email from our service team went to your spam folder. To help resolve this issue quickly, could you please upload the log file to the cloud and provide us with a shareable link? We will download the log file for analysis with the link and contact you as soon as we have an update.
Log in to comment and vote
Comments4
Tom Tuttle
Oct 9, 2024
I have a fairly powerful Windows 11 machine. I was having the same issue but no longer do by simply opening the Task Manager and ending several running processes that are taking up memory. I do that before every Focusee recording and now it works flawless with every recording. One item especially is if I have too many Chrome browser tabs. Close all of them first and only open the ones you need for your recording.
Vicky
Oct 8, 2024
Hi, Carsten, I am sorry for the inconvenience. I have reported the issue to our dev team, but we need the log files for further analysis and to pinpoint the problem. Our customer service team will contact you via email shortly, could you please send us the log files sothat we can analyze and resolve the issue as quickly as possible?
Carsten
Oct 11, 2024
VickyI tried to close some processes like Tom suggested (thanks Tom!), but with no success. Service team did not contact me yet.
Vicky
Oct 12, 2024
CarstenHi, Carsten. It's possible that the email from our service team went to your spam folder. To help resolve this issue quickly, could you please upload the log file to the cloud and provide us with a shareable link? We will download the log file for analysis with the link and contact you as soon as we have an update.