Hi, I can confirm that I also have the same problem with custom selection size, and window capture
Vicky
•
Oct 9, 2024
Yann PETITJEAN: Hi, Yann, I'm sorry to hear about the inconvenience you're experiencing. Could you please attach your log file in your comment or our support team will contact you with the email you registered in Canny, when we get the log file, we will analyze your log file as soon as possible and resolve the issue.
Hi, 詩月, we are sorry for the inconvenience. I have conveyed this issue to our development team and it appears there is indeed a technical issue. Our customer service team will contact you shortly, and could you please send us the log file then? Our development team will work to resolve this issue as quickly as possible. Would that be alright?
詩月
•
Oct 9, 2024
Vicky
Hi ViVicky,
Thank you for your prompt response and assistance! It seems I can only attach images, so I’ve uploaded the log file to a URL instead. Please find it here: [ https://d.kuku.lu/c2apzcjxh ]. Kindly take a look and let me know if you need anything else.
Looking forward to your feedback!
Best regards,
Vicky
•
Oct 9, 2024
詩月: Hi, 詩月, thank you for sending over the log file. I have forwarded it to our technical team. Once we have an analysis, our customer service team will contact you as soon as possible through the email you registered with Canny. Please keep an eye on your inbox for any updates.
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yann120@hotmail.fr
Oct 9, 2024
Hi, I can confirm that I also have the same problem with custom selection size, and window capture
Vicky
Oct 9, 2024
Yann PETITJEAN: Hi, Yann, I'm sorry to hear about the inconvenience you're experiencing. Could you please attach your log file in your comment or our support team will contact you with the email you registered in Canny, when we get the log file, we will analyze your log file as soon as possible and resolve the issue.
Vicky
Oct 11, 2024
Yann PETITJEAN: Hi, Yann, we released a new version of FocuSee yesterday to fix the issue you mentioned. You can download it with this link (https://gemoo.com/go/download.php?product=focusee&id=canny) , and check if the same problem still exists. If it does, feel free to contact us via this page (https://gemoo.com/support/contact-us.htm), and we will assist you as soon as possible.
Vicky
Oct 8, 2024
Hi, 詩月, we are sorry for the inconvenience. I have conveyed this issue to our development team and it appears there is indeed a technical issue. Our customer service team will contact you shortly, and could you please send us the log file then? Our development team will work to resolve this issue as quickly as possible. Would that be alright?
詩月
Oct 9, 2024
Vicky
Hi ViVicky,
Thank you for your prompt response and assistance! It seems I can only attach images, so I’ve uploaded the log file to a URL instead. Please find it here: [ https://d.kuku.lu/c2apzcjxh ]. Kindly take a look and let me know if you need anything else.
Looking forward to your feedback!
Best regards,
Vicky
Oct 9, 2024
詩月: Hi, 詩月, thank you for sending over the log file. I have forwarded it to our technical team. Once we have an analysis, our customer service team will contact you as soon as possible through the email you registered with Canny. Please keep an eye on your inbox for any updates.